How your order is protected

You are considering sending money to a factory in Pakistan you have never visited, on the strength of a website. That is a reasonable thing to be careful about. This page sets out exactly what protects you at each stage — and, where nothing protects you, says so.

1. You can pay by card, and that gives you recourse

Ask for a card invoice and we will send one. This is the single most important line on the page, so it is worth being blunt about why.

A bank transfer has no buyer protection at all. Once a wire leaves your account it is gone, and getting it back depends entirely on the recipient agreeing to send it back. That is true of every factory you will deal with, ourselves included, and any supplier who tells you otherwise is not being straight with you.

A card payment can be disputed with your own bank. If something goes wrong you have a route to your money that does not require our cooperation. Most factories at our size take wires only, because cards cost them a fee and hand the customer leverage. We accept them because a first order from a brand that has never met us is exactly the situation where you should have that leverage.

Bank transfer remains available and is cheaper on a large order. The choice is yours; we are telling you what each one costs you in protection.

2. You never pay for goods that do not exist yet

Stage	You pay	What exists at that point
Sample	Sample cost only	Nothing yet — this buys the physical garment you will judge everything else against
Production start	50% deposit	An approved sample in your hands and a confirmed specification
Before shipment	50% balance	Your finished garments, photographed at every QC stage

The balance falls due after production, not before. By the time you pay the second half, the goods are made and you have seen photographs of them. If you want an independent inspector to look at them first, that happens before the balance too — see point 4.

3. The sample you approve is the standard, not our word

Before bulk starts, we make a physical sample in your fabric, with your labels, to your measurements, and ship it to you. You approve it or you ask for changes. Nothing goes into production until you have said yes to something you can hold.

That sample then becomes the specification. We keep an identical one. It turns “this isn’t what I ordered” from an argument into a comparison, which protects both of us — it is also why we will not skip the sampling step even when a customer is in a hurry.

If the bulk does not match it, we remake the affected pieces at our cost

That is the commitment, stated plainly, with no quantity threshold and no restocking fee. It is also why the approved sample matters so much: it is the thing that decides whether a remake is owed, and you are holding one half of the evidence.

4. You can have your order inspected by someone who does not work for us

Third-party inspection is welcome at any stage — at fabric, in-line during production, or pre-shipment. SGS, Intertek, QIMA, or an inspector you appoint yourself. You pay for it, you choose them, you get the report.

Our own process is a documented four-stage quality control — fabric inspection, in-line checks during sewing, AQL 2.5 sampling, and photo documentation at finishing. Those photographs come to you. But our QC is ours, and on a first order you may reasonably want eyes that are not on our payroll. That has never been a problem and we would rather you did it.

5. You can check the company exists before you pay anything

FABRIOZA is a registered company in Pakistan. Registration and tax documents are sent with your first quote on request — ask and we send them, before any money moves.

Our factory is at Saro Street, near Fateh Garh Road, Sialkot 51310, Punjab. You are welcome to visit it, or to ask for a live video walk-through if flying to Pakistan to check on a 50-piece order is not a sensible use of your week.

6. Your quote is your landed cost

We ship DDP, which means duty and customs clearance are settled before delivery. There is no invoice from the courier on your doorstep. Import VAT is separate and payable in your own country — 20% in the UK and France, 19% in Germany, 21% in Spain and the Netherlands, 22% in Italy, 23% in mainland Portugal — and a VAT-registered business normally recovers it.

For most garments the duty itself is 0% into the EU and the UK, because Pakistan holds EU SPG+ status and sits in the Enhanced Preferences tier of the UK’s DCTS. We check the rate against your garment’s commodity code before quoting rather than assuming it.

What does not protect you, and we are not going to pretend otherwise

• We hold no third-party certification we can evidence today. Not ISO 9001, not amfori BSCI. We would rather tell you that than show a logo you cannot check. Ask any supplier for a certificate number and verify it with the issuing body — including us, and especially anyone whose website shows the badge without the number.
• There is no escrow and no trade-assurance scheme here. Marketplaces offer those; we are the factory, and we are not going to imply a protection we do not provide. Paying by card is the closest equivalent, which is why it is point 1.
• A bank transfer is not reversible. Stated twice on this page on purpose.

Everything above is checkable before you commit a penny: ask for the documents, order the sample, appoint the inspector. A supplier worth using should survive all three.